CWH Customers shall not, nor shall they permit or assist others who may or may not have authorized access to Customers’ sites, to abuse or fraudulently use CWH facilities, products and/or services, including but not limited to engaging in the following activities:
Obtaining or attempting to obtain unauthorized access to any account or computer resource not belonging to that user (i.e., spoofing).

 

Policy on SPAM:

E-Mail.

1. Users may not send unsolicited e-mail messages (i.e., not explicitly requested by the recipient), whether or not the practice causes complaints from recipients, including, without limitation, bulk commercial advertising, informational announcements, charity requests, petitions for signatures and political or religious tracts (“SPAM”), in a way that could be expected to adversely impact CWH, including, without limitation, using an e-mail account on or through the CWH network to send spam, or using the service of another provider to send spam or to promote a site hosted on or connected to the CWH network, either directly or indirectly. Users may not use the CWH network to:
2. send e-mail messages that are excessive and/or intended to harass or annoy others, especially if the recipient has made a request to cease and desist;
3.  use the account to collect responses from unsolicited bulk or commercial e-mail sent from accounts with other providers;
4. forward or otherwise propagate chain letters, whether or not such messages solicit money or other items of value, and whether or not the recipient wishes to receive such mailings;
5. continue to send e-mail messages to a recipient who has indicated that he/she does not wish to receive them;
6. send e-mail with forged or missing TCP/IP packet-header information;
7.  engage in “mailbombing” (sending large quantities of unwanted or unsolicited e-mail to individual e-mail accounts or copies of a single message to many e-mail accounts); and/or
8. send or receive e-mail messages in a manner that violates the use policies of the recipient’s Internet Service Provider.

Inappropriate Software, Products and Services.

1. Users may not transmit, promote or otherwise make available any software product or service that is either illegal or designed to violate this policy. Such software products or services include but are not limited to programs designed to send unsolicited advertisements (i.e., “spamware”), services that send unsolicited advertisements, programs designed to initiate “denial-of-service” attacks, mailbomb” programs, and/or programs designed to gain unauthorized access to networks on the Internet.

Usenet.

1. Users who post messages to Usenet newsgroups are responsible for becoming familiar and complying with any written charter or FAQ governing the use of such newsgroups. Regardless of such policies, users may not:
2.  post the same message, or a series of similar messages, to one or more newsgroups(excessive cross-posting or multiple-posting, also known as “Usenet SPAM”);
3. post binary files to newsgroups not specifically named for that purpose;
4. solicit mail for any address other than your CWH / A&B account(s) or service where doing so would manifest an intent to harass others;
5. post messages for the purpose of threatening, harassing or intimidating others;
6. post messages that infringe on the personal or property rights of others(privacy rights or copyrights, for example);
7. cancel messages other than those you originated, with the exception of official newsgroup moderators performing their duties;
8. post any message with forged packet header-information; and/or
9. post messages that are excessive and/or intended to annoy or harass others, including, without limitation, messages promoting chain letters, pyramid schemes or make-money-fast schemes.

Security

CWH / A&B Customers are solely responsible for any misuse of their account, even if the offending act or conduct was committed by, results from or arises from the act, omission or behavior of someone other than the Customer. Thus, Customers must take the necessary precautions to protect access to and use of their accounts. CWH / A&B recommends using passwords (which themselves must be kept secure) containing at least six, if not eight characters, at least one of which should combine upper and lower case letters and SHOULD NOT CONTAIN or be based on any word or personal information (i.e., birthdate, social security numbers, etc.).

Users may not:

1. share password and account access with unauthorized users;
2. use or attempt to use an account to breach the security of another account or attempt to gain unauthorized access to another network or server;
3. attempt to obtain another user’s account password;
4. attempt to circumvent user authentication or security of any host, network or account(cracking), including but not limited to accessing data not intended for the user, logging into or making use of a server or account not expressly authorized for the user or accessing or probing the security of other networks;
5. use or distribute tools designed for compromising security, including by not limited to password-guessing programs, cracking tools or network-probing tools; and/or
6. attempt to interfere with service to any user, host or network (denial-of-service attacks), including but not limited to flooding of networks, deliberate attempts to overload a service and attempting to crash a host.

Violations and Remedies

WARNING: Users who violate systems or network security may incur criminal or civil liability. CWH will cooperate fully with all investigations of violations of systems or network security at CWH and/or other sites, including but not limited to cooperation with law enforcement authorities in the investigation of criminal violations.

CWH reserves the right to suspend or terminate the account, or any part thereof, of any Customer who, in the judgement of CWH, fails to abide by the policies contained herein. In addition, CWH may take such equitable actions as it deems appropriate, including but not limited to those more fully set forth in the CWH Internet Services Agreement the Rules and Regulations, and may seek legal remedies for any damages it may incur as a result of any violation of this Policy or attempted misuse or abuse of the CWH network facilities, products and services.

 Customer Responsibilities

Each CWH Customer is responsible for the activities of its subordinate customer base or end-users and, by accepting service from CWH, agrees to ensure that its customers abide by this Policy.

Complaints about the customers or end-users of a CWH Customer will be forwarded to the CWH IDC-manager for action. If activity in violation of this Policy continues, then the products and services of the CWH Customer may be subject to suspension, termination or other action, without notice, as CWH in its sole discretion deems appropriate.

It is the Customer’s responsibility to check the CWH Web page for updates or modifications of the Acceptable Use Policy.

CWH reserves the right to modify the Acceptable Use Policy at any time without notice. Currently, the latest Acceptable Use Policy can be found on the CWH  Web site.

Indemnification

Customers will defend, indemnify and hold CWH and its affiliates harmless from any and all liabilities, costs and expenses, including reasonable attorney’s fees, related to any violation of the Acceptable Use Policy by the Customer or users of the Customer’s account, or in connection with the use of service or the Internet, or the placement or transmission of any message, information, software, or other materials on the Internet by the Customer or users of a Customer’s account.

Monitoring Obligations

Customers acknowledge that CWH has no obligation to monitor services in any way unless otherwise specified by contract, but that CWH has a right to monitor the service from time to time and to disclose any information as necessary to satisfy any law, regulation, ordinance or other government request, to operate the service properly, or to protect itself or its subscribers. CWH shall not intentionally monitor or disclose any private e-mail message unless required by law. CWH reserves the right to refuse to post or to remove any information or materials, in whole or in part, that, in its sole discretion, are unacceptable, undesirable or in violation of this Acceptable Use Policy (AUP).

Report Policy violations to our support desk

CWH reserves the right to modify its policies at any time without notice. It is the Customer’s responsibility to check the CWH  Web page for updates or modifications of all policies.